Airtel now available in 11 languages
The service will do away with the need to wait for a customer care executive on a phone or visit an Airtel retail store for basic queries, the company said.
By ET Bureau | Updated:
NEW DELHI: Bharti Airtel has launched a digital care service in 11 languages.
The telco’s *121# Digital Care has been pitched as an easy to-use platform for prepaid customers — who comprise nearly 94% of its subscriber base—to get basic information like balance, recharge validity and past transaction details, the company said on Friday.
The service will do away with the need to wait for a customer care executive on a phone or visit an Airtel retail store for basic queries, the company said.
The service is available in Hindi, Punjabi, Marathi, Gujarati, Tamil, Telugu, Malayalam, Kannada, Bangla, Oriya and Assamese.
The telco’s *121# Digital Care has been pitched as an easy to-use platform for prepaid customers — who comprise nearly 94% of its subscriber base—to get basic information like balance, recharge validity and past transaction details, the company said on Friday.
The service will do away with the need to wait for a customer care executive on a phone or visit an Airtel retail store for basic queries, the company said.
The service is available in Hindi, Punjabi, Marathi, Gujarati, Tamil, Telugu, Malayalam, Kannada, Bangla, Oriya and Assamese.
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