MCX traders complain of commodity position prices not reflecting on Zerodha, broker blames delay in exchange reports

Zerodha responded to several users on X complaining about issues related to their MCX commodity positions on the Kite app on Friday, with the brokerage platform saying that this is being caused by a delay in receiving reports from the exchange.

Many users complained the average price for their positions for commodities like gold, silver, crude oil and more on MCX appeared as ‘NA/O’ on the Kite app. “Silver and gold contract purchase price is not being seen in the account today. whats the issue?” wrote one user. Many shared screenshots showing the average prices of their commodity positions for gold, silver, oil and other items appearing as zero.

Zerodha responded to several such posts, saying, “The average price for your MCX commodity positions may show as “NA/0” on Kite due to a delay in receiving reports from the exchange. We’re in touch with the exchange to resolve this at the earliest.”


Traders expressed dissent about the alleged glitch during trading hours. “It appears like MCX India has delayed transferring reports to different brokers. Now this messes up my calculation of Risk Management as my P&L is incorrect,” wrote an X user under the name Arpan. Tagging market regulator Sebi, he said MCX should be penalized here. “What is the TAT? Why is this getting breached? I have observed this happening multiple times with MCX,” he wrote.

“Is it some kind of a joke.. it 9:50 am... Mcx position not updating, International markets active. why MCX is down for over 50+ minutes and can't be traded in zerodha??,” wrote trader Pravin Khetan in a post on X.

MCX has yet not issued any clarification regarding alleged glitch. No major outages on Zerodha are visible on Downdetector’s charts.

This comes days after BSE experienced a brief outage that affected one partition of the cash segment and the scrips mapped to it on Sensex’s weekly F&O expiry day.

Also Read | BSE suffers outage, Zerodha users complain of F&O price not reflecting

Stock market today

The Indian stock market meanwhile traded in the green on Friday, with benchmark indices Sensex and Nifty recording gains as oil prices slightly cooled down to $104 per barrel.

Sensex rose around 200 points to trade above 74,510 while Nifty 50 gained 62 points to 23,332 on Friday, as seen at around 10 am. Broader markets outperformed, with Nifty Midcap 100 and Nifty Smallcap 100 indices gaining up to 1%.

Also Read | Sensex rises 200 points, Nifty above 23,300 as oil prices cool down. What lies ahead?

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