Trust. It’s hard to earn, harder to maintain and hardest to win back, if lost. But it’s at the heart of economic progress and building businesses.
In a conversation with ETPanache, Harvard professor Tarun Khanna, who also sits on the board of SKS Microfinance, recalled events at the company and how loss of trust brought it to a standstill.
“We had this thing [the lending cycle at SKS Microfinance] humming along. Some unscrupulous politicians spread some rumours, not particularly about our company but the sector in general. They went to the women and told them that you don’t have to pay these guys back. They are doing some illegal things and we are going to shut them down anyway. So they broke the trust relationship between the circle of women. The spreading of the rumours meant that society never trusted the microfinance firms,” Khanna said.
Dwelling on the after, he spoke of the need to re-cultivate trust as the company went back to rebuilding relationships. “With the benefit of hindsight, I realise that we should have reinforced the structures around us while the going was good, and not allowed the system to be so fragile,” Khanna said.
Hardik Pandya, Rani Rampal, Peyush Bansal: Sports And Business Leaders Reveal Their Tools Of Success
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By ET Bureau
Come Dussehra, leading business and sports names reveal their tools of success and the instruments that play a role in their professional lives.
In pic: From left (Hardik Pandya, Rani Rampal, Peyush Bansal)
By ET BureauCome Dussehra, leading business and sports names reveal their tools of success and the instruments that play a role in their professional lives.In pic: From left (Hardik Pandya, Rani Ramp..
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Indian cricketer “Since I am an all-rounder, for me, the bails would be something I would worship related to work. Cricket is everything for me. I can’t imagine life without it. When I bat or bowl, they [the bails] play a very important role.”
Image: Hardik Pandya/Instagram
Indian cricketer “Since I am an all-rounder, for me, the bails would be something I would worship related to work. Cricket is everything for me. I can’t imagine life without it. When I bat or bowl, t..
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Suresh Narayanan, chairman, Nestlé India “I worship, trust and have witnessed the power of people. [During my career] I have tried to empower, enable and nurture my team to ensure that our relationships stay strong, durable, credible and sustainable. I have abiding faith in the strength and support of employees, partners, distributors, suuppliers and consumers. My life’s learning has been that if you take care of people, they take care of you.”
Suresh Narayanan, chairman, Nestlé India “I worship, trust and have witnessed the power of people. [During my career] I have tried to empower, enable and nurture my team to ensure that our relationsh..
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Abhyuday Jindal, MD, Jindal Stainless Ltd “If work is worship, worship is integrity. The integrity of intent and action. The integrity of human relationships, of al lowing them to change the world, starting with ourselves, for a better version. The integrity of practising what we preach. The integrity of courage, taking risks and owning the rewards and retributions that come with it.”
Abhyuday Jindal, MD, Jindal Stainless Ltd “If work is worship, worship is integrity. The integrity of intent and action. The integrity of human relationships, of al lowing them to change the world, s..
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Peyush Bansal, founder, Lenskart.com “For me, an integral part of my work day is my hot cup of coffee. That is what keeps me going through the day. Moreover, some of the world’s most effective thoughts happen over morning coffee.”
Peyush Bansal, founder, Lenskart.com “For me, an integral part of my work day is my hot cup of coffee. That is what keeps me going through the day. Moreover, some of the world’s most effective though..
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Nikhil Mohan, founder, Blackberrys Menswear says, “If work is worship, I would revere asking questions. The single-minded pursuit of why behind whys. Sooner or later, it provides an answer for all maladies.”
Nikhil Mohan, founder, Blackberrys Menswear says, “If work is worship, I would revere asking questions. The single-minded pursuit of why behind whys. Sooner or later, it provides an answer for all ma..
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Satyen Momaya, CEO, Celio Future Fashion Pvt Ltd India says “An integral part of my office life would be focusing on building my health and well-being to be able to deal with daily work challenges and chase ambitious goals. Along with my daily prayer, I practice the technique for inner peace and well-being. Transcendental meditation acts like a turbo charger to the mind.”
Satyen Momaya, CEO, Celio Future Fashion Pvt Ltd India says “An integral part of my office life would be focusing on building my health and well-being to be able to deal with daily work challenges an..
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Gunjan Soni, head, Jabong and CMO, Myntra, says “[When it comes to work] I can’t live without my iPhone-iWatch combo. It’s my lifeline to getting everything done. At home the virtual assistants are the new favourite — from weather forecast to favourite songs to switching of flights — dependence [on technology] is increasing to newer heights.”
Gunjan Soni, head, Jabong and CMO, Myntra, says “[When it comes to work] I can’t live without my iPhone-iWatch combo. It’s my lifeline to getting everything done. At home the virtual assistants are t..
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Rani Rampal, India hockey team captain, says “I play hockey and my hockey stick would be the thing related to work that I would worship. It is very integral to my game and I have lost count of the number of goals and winning passes it has helped me make during my career. I do have a number of hockey sticks and they all have had a role to play in my success over the years.”
Rani Rampal, India hockey team captain, says “I play hockey and my hockey stick would be the thing related to work that I would worship. It is very integral to my game and I have lost count of the nu..
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Priyanka Gill, founder of POPxo, says “I may not have a worship ritual, but my iPhone is central to my work life. Since I am always on the go, I catch up on everything through my phone — be it emails, taking updates from my team, or little in-between-work breaks and scrolling through my Instagram feed. It makes my work day easier and it’s usually the first thing I check before and after bed.”
Priyanka Gill, founder of POPxo, says “I may not have a worship ritual, but my iPhone is central to my work life. Since I am always on the go, I catch up on everything through my phone — be it emails..
