Customer is king for Jeff Bezos

By Masoom Gupte

On his second visit to India, Jeff Bezos spent most of Sunday with the media, but devoted September 29 to consumers and his team.

The Amazon boss charmed a select group of consumers, and they went home with Kindles and Fire Phones inscribed with Bezos’s 'autograph'. When it was the employees’ turn, Bezos was introduced by his India head Amit Agarwal as the "baap of e-commerce".

Bezos’s reaction to some of the questions that cropped up from employees was droll. One query went, "Why don’t Amazon India employees get discounts?" Bezos joked, "You are a wonderful person for asking that question", before going on to answer it seriously. After all, the employee asked what must be on top of all their minds.