Ace investor Vijay Kedia warns IndiGo: 'Don't let arrogance...'

Ace investor Vijay Kedia has recently expressed his concerns regarding IndiGo Airlines, highlighting significant issues with customer service and reliability. In a candid post on X (formerly Twitter), Kedia pointed out that what was once his preferred airline has now become a last resort for many passengers, including himself. "Earlier, IndiGo was always my first choice. Now, it’s my last," Kedia lamented, emphasizing the rise in flight delays and discourteous behavior from staff at check-in counters. His remarks underscore two major pain points for travelers: frequent delays and the unsatisfactory conduct of airline personnel.

Kedia cautioned that if these issues persist, IndiGo risks losing its loyal customer base. "Passengers deserve better, and your team’s conduct directly impacts the brand’s reputation," he stated, urging the airline's management to take immediate action. He warned, “If these issues aren’t addressed, people will shift to other options,” suggesting that the airline’s current dominance could soon be challenged.

IndiGo's Recent Technical Glitch

IndiGo, which commands a substantial 62 percent market share in India's domestic aviation sector, recently faced a severe setback due to a technical glitch that affected its online booking system. The disruption, which began around noon on October 5, left numerous passengers stranded at various airports, leading to long queues and significant delays. Frustrated travelers took to social media to voice their grievances, with one passenger likening the chaos at an IndiGo counter to a "railway station."


Acknowledging the situation, IndiGo issued a statement apologizing for the inconvenience caused and assuring customers that their teams were working to restore normal operations. However, many travelers reported ongoing delays, prompting continued frustration.

Market Implications and Future Outlook

The backlash against IndiGo's service quality has not gone unnoticed in the financial markets. According to reports, on October 4, 2024, shares of InterGlobe Aviation, the parent company of IndiGo, fell by 2.28 percent, closing at Rs 4,609.35. The stock has fluctuated significantly over the past year, with a 52-week high of Rs 5,033.20 and a low of Rs 2,378.05. Despite this decline, analysts remain cautiously optimistic, projecting a target price of Rs 5,037, suggesting a potential return of approximately 9.28 percent.


IndiGo's recent struggles come amid heightened competition from a revitalized Air India and other carriers looking to reclaim market share. Kedia pointed out that the airline's previous monopolistic position could be leading to an arrogance that may ultimately backfire. "Don’t let arrogance lead to your downfall," he advised the airline management.