24/7 Customer to hire 5000 social, interactive media advisors

BANGALORE: US-headquarterd 24/7 Customer, a managed services provider of online predictive customer experience solutions, today announced plans to recruit over 5,000 social and interactive media ( SIM) advisors in India.

SIM advisors contribute an important element of the predictive experience (Px) solutions offered by 24/7 Customer, the company said in a statement. SIM is the customer service careers involving technology-led interactions to resolve end-user issues on client websites.

Px Solutions focus on containing end-users on websites by predicting their problems and resolving them in real time through seamless self-service and human assisted interactions, thus resulting in the highest satisfaction across channels for consumers, it said.

"SIM Advisors work with the patented Px Platform to identify end-users' problems and intervene at the right time with the right solution.Armed with the predictive intelligence gathered from the Px platform, SIM advisors offer a highly personalised and contextual digital customer service experience", it was stated.