Vistara counters IndiGo's most-loved airline claim

NEW DELHI: Vistara has responded on the micro-blog countering claims made in full page advertisements by IndiGo, that the low-cost carrier attracts fewer complaints than its peers. Vistara contested this IndiGo claim on Twitter, arguing that they are the ‘most loved airline’ in the country, with the fewest number of complaints per 10,000 passengers flown.

As a matter of fact, the data by the Directorate General of Civil Aviation ( DGCA) for the month of January shows that Vistara is the lowest in terms of passenger complaints at 0.1 per 10,000 passengers flown followed by IndiGo at 0.3 per 10,000 passengers flown.

The full page advertisements in newspaper have not shown Vistara’s and AirAsia India’s passenger complaint data.

The Federation of Indian Airlines ( FIA), which constitutes all private airlines in India barring Vistara and AirAsia, does not recognise these two carriers on legal grounds.

The FIA has challenged the approval of these two carriers in courts.

This is not the first time that an FIA member has ignored Vistara, while projecting its performance based on government. SpiceJet had ignored Vistara’s on-time performance data and claimed that they were number one in terms of flying maximum number of flights on time.