IndiGo estimates over Rs 500 crore compensation payout after massive flight cancellations

IndiGo on Friday estimated its total compensation payout to be more than Rs 500 crores as the crisis-struck airline promised to pay customers whose flights were cancelled within 24 hours of departure time and those 'severely' stranded at certain airports. The flight disruptions that began on December 2 continued for a week.

"Our goal is to make this process as transparent, easy, and hassle-free as possible for you. We will be providing
compensation which, in our current estimation, will be in excess of 500 crores to customers whose flights were cancelled within 24 hours of departure time and/or to customers severely stranded at certain airports," the airline said in a statement.


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India's largest airline notified that its teams are putting thoughtful care into both refund processing and compensation disbursal.

"At this stage, our primary focus through December 2025 is ensuring that all refunds for affected customers are processed efficiently, expeditiously, and with the utmost urgency. Most of them have already been completed, and the remaining ones will reflect shortly," IndiGo said.

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The airline is identifying flights where customers were severely impacted and stranded at the airports on December 3-5, 2025. It will reach out to all such customers across January to extend compensation smoothly.

After massive flight disruptions, IndiGo expected to operate more than 2,050 flights on Friday after it stabilised operations from December 9, 2025.