Govt to review IndiGo's decision to charge for seats during web check-in

The aviation ministry will look into the issue of airline charging for web check-in by asking passengers to pay for selection of seats, said a top ministry official. “We are looking into the issue. We need to see that whether this charge is within the fare unbundling scheme that the aviation rules in the country allow,” Aviation Secretary R N Choubey told ET.

According to the fare unbundling rules, the aviation regulator allows airlines to charge for things beyond airfares that helps airlines increase revenues.
IndiGo on Sunday announced that web check-in chargeable by introducing a cost for every seat.


Responding to a tweet from one of its customers, IndiGo said its passengers will have to pay for a seat to complete their Web check-in. “As per our revised policy, all seats will be chargeable for Web check-in. Alternatively, you may check-in at the airport for free. Seats will be assigned as per the availability,” the airline had said.

IndiGo is not the only carrier that has charges for all seats, when web check-in is done. Other airlines like SpiceJet also charges for all seats. GoAIR and Jet Airways does not charge for all seats. Vistara does not charge for any seat.