CIAL warns Air India of terminating contract
The Cochin International Airport Ltd has warned Air India, which provides the ground handling services at the Nedumbassery airport near here, that the company will be forced to terminate the contract if services are not improved.
By PTI |
KOCHI: The Cochin International Airport Ltd has warned Air India, which provides the ground handling services at the Nedumbassery airport near here, that the company will be forced to terminate the contract if services are not improved.
"If things do not improve, we would be forced to take strong measures, including termination of contract," CIAL Managing Director Sreeram Bharat said.
The warning comes in the wake of some passengers of a Jet Airways flight from Kuwait, which landed here on January 15 half-an-an hour before its scheduled arrival time, being taken to the domestic terminal instead of the international terminal for customs and immigration clearance.
Air India has assured CIAL that it would take all steps to improve services and would never compromise on issues like Safety and Security as laid down in the procedures of the Bureau of Civil Aviation Security (BCAS).
Air India officials have stated that due to shortage of manpower and equipment, they were unable to upgrade their systems in line with the increased air traffic at the airport. It has assured that initiate immediate action would be taken for positioning proper manpower and equipment at the airport.
Additional passenger coaches and ramp equipment would be positioned to facilitate quick and quality ground handling services at the aprons and bays at the terminals, Air India said.
Following the incident, CIAL and Air India have ordered separate enquiries.
"If things do not improve, we would be forced to take strong measures, including termination of contract," CIAL Managing Director Sreeram Bharat said.
The warning comes in the wake of some passengers of a Jet Airways flight from Kuwait, which landed here on January 15 half-an-an hour before its scheduled arrival time, being taken to the domestic terminal instead of the international terminal for customs and immigration clearance.
Air India has assured CIAL that it would take all steps to improve services and would never compromise on issues like Safety and Security as laid down in the procedures of the Bureau of Civil Aviation Security (BCAS).
Air India officials have stated that due to shortage of manpower and equipment, they were unable to upgrade their systems in line with the increased air traffic at the airport. It has assured that initiate immediate action would be taken for positioning proper manpower and equipment at the airport.
Additional passenger coaches and ramp equipment would be positioned to facilitate quick and quality ground handling services at the aprons and bays at the terminals, Air India said.
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Following the incident, CIAL and Air India have ordered separate enquiries.
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