Microsoft outage: Air India, IndiGo and Akasa issue passenger advisories

Air India on Friday said its flight operations were running normally despite the ongoing Microsoft outage, with no disruption to its communication channels.

The airline said it was keeping a close watch on the situation and had temporarily rerouted its emails to ensure customer messages continued to reach it without interruption.

It also assured passengers that emails were being answered within its usual 24-hour timeline.



According to Air India, all customer support channels, including voice, AI.g, social media and customer notifications, were functioning as expected.

The airline said it would continue monitoring developments and assisting passengers as required.

Meanwhile, IndiGo said its email support services had been affected by the global Microsoft disruption and that it might not be able to receive emails from customers.


The airline said all its other support channels remained available and advised passengers seeking urgent assistance to contact its AI assistant, 6E Skai, through its website or mobile app.

Akasa Air also said its email support services were experiencing delays due to the global Microsoft disruption and that it might be unable to receive customer emails.

The airline asked passengers seeking immediate assistance to contact its 24-hour Akasa Care Centre or reach out through its social media channels.


All three airlines said they were monitoring the situation and apologised for the inconvenience caused to passengers.

Microsoft is facing a major global outage that has disrupted several of its services, including Teams, Outlook, OneDrive and its artificial intelligence tool Copilot. The disruption has affected users across regions, with businesses reporting difficulties accessing tools used for everyday communication and work.

Microsoft said it was observing partial recovery in regions where it had applied adjustments. However, the measures introduced so far were not resulting in sustained recovery, prompting the company to explore alternative ways to increase infrastructure capacity and address persistent traffic management issues.

Also Read:Microsoft outage disrupts Teams, Outlook and Copilot as efforts fail to ensure sustained service restoration

According to outage-monitoring platform Downdetector, reports of problems with Outlook peaked at nearly 140,000 globally around 18:00 GMT on Thursday.

Microsoft has not provided a timeline for the full restoration of all affected services. Air India said it would continue to monitor the situation and remain committed to supporting passengers.