Ahmedabad Plane Crash: Air India, Aviation Ministry and UK govt issue passenger helpline numbers after tragic incident

Air India on Thursday issued a dedicated passenger hotline number- 1800 5691 444- to provide more information regarding the Ahmedabad plane crash.

The airline confirmed that one of its flights- AI171, a Boeing 787-8 aircraft- en route from Ahmedabad to London, crashed shortly after takeoff on Thursday. The flight, which departed at 13:38 pm, was carrying 242 individuals, including passengers and crew members.

Also Read: Air India responds on Ahmedabad plane crash, says 'we are ascertaining details'


In an official statement, the airline revealed the nationalities of those on board: 169 Indian nationals, 53 British nationals, one Canadian national, and seven Portuguese nationals.

Air India plane crash helpline number

Air India stated that injured passengers are being transported to nearby hospitals for treatment. A dedicated passenger helpline has also been set up for families and loved ones seeking information. The helpline number is 1800 5691 444.

In light of the AI171 crash, an Operational Control Room has been activated at the Ministry of Civil Aviation to coordinate all details. The helpline numbers were also issued by the Ministry of Civil Aviation.

Aviation Ministry's helpline numbers:

1. 011-24610843
2. 9650391859

Also Read: Ahmedabad Plane Crash: Air India passenger plane with over 200 onboard crashes near Meghaninagar

Ahmedabad City Police issues emergency number

Ahmedabad City Police issues emergency number 07925620359 for police emergency services and information regarding the Ahmedabad plane crash.

Ahmedabad control room number
1) 9978405304
2) 079-23251900.

Ahmedabad airport control room number
Ahmedabad airport number: 9974111327.

The UK government also issued a helpline number and said that it is working with local authorities in India to urgently establish the facts and provide support to those involved.

British nationals who require consular assistance or have concerns about friends or family should call 020 7008 5000.

The Directorate General of Civil Aviation (DGCA) confirmed that the aircraft involved was a Boeing 787-8, registered as VT-ANB. It crashed shortly after takeoff from Ahmedabad airport. The flight was commanded by Captain Sumeet Sabharwal, a senior pilot with 8,200 flying hours, and First Officer Clive Kundar, who had logged 1,100 hours.

Rescue operations are ongoing, and officials are continuing to assess the situation.