Ahmedabad airport ranks first in customer satisfaction

AHMEDABAD: Sardar Vallabhbhai Patel International Airport ( SVPIA) here ranks first in terms of customer satisfaction, as per a survey.

"In a recently conducted survey by the Airport Council International, SVPIA stood first amongst the 11 AAI airports, with a satisfaction index of 4.13 on the scale of 5," SVPI Airport Director R K Singh said in a statement.

It was closely followed by the airports of Guwahati, Lucknow and Srinagar, the statement added.

The survey covered the airports at Chennai, Kolkata, Jaipur, Goa, Ahmedabad, Pune, Lucknow, Srinagar, Calicut, Guwahati and Thiruvananthapuram.

ACI, an international body of confederation of airports, carries out the survey independently and gives indices of satisfaction based on the responses provided by the passengers travelling through the airport, the official statement said.

Recently, new facilities, including a leather goods outlet by Da Milano & Pavers England, and outlets of jewellery, branded clothes, branded watches, bakery and other food products have been opened at the airport.

The newly-introduced `Fly Tagged' facility provides better medical assistance and care for senior citizens, corporate assistance and other needs, the statement added.