Trai cautions public on bill shocks while using online conferencing apps

New Delhi: The Telecom Regulatory Authority of India (Trai) has warned the public to be careful while using online conferencing apps to avoid bill shocks.

“It has been brought to the notice of TRAI that few consumers have experienced bill shocks when they joined online conferencing platforms inadvertently dialing international telephone numbers,” Trai said in a notification on its website on Monday.

There have been instances where customer care centres of some of such service providers are either premium numbers or international numbers, TRAI added.


Thus, TRAI has advised users to “carefully check the terms and conditions before using dial-in service provided by online conferencing platforms and cost applicable for contacting the customer care center of such platform in terms of tariff for voice calls and other charges as may be applied by the service providers.”