Ericsson expands its portfolio with two new AI-powered network services

Ericsson said it has launched two new artificial intelligence (AI)-powered offerings in its Network Services portfolio, enabling communications service providers to secure always-on networks and deliver optimal user experiences.

The two new portfolio additions — Network Intelligence and Omni Network Channel – are part of Ericsson’s Network Services offering.

The company said they employ AI, automation and predictive analytics to address the complex reality faced by communications service providers: exponential data growth and the continuous introduction of new technologies such as 5G, digital transformation, and scattered information sources and insights.


Network Intelligence is an AI-driven preemptive support service that allows issues to be identified and resolved before they impact network performance.

The service prevents critical outages and delivers the network stability needed for service continuity and optimal end-to-end performance.

Omni Network Channel is a unified digital workspace for interaction between the communications service provider and Ericsson, providing easy navigation, self-help and smooth collaboration.

Ericsson said the workspace enhances network performance and consumer satisfaction through faster resolution of both the communications service provider and Ericsson operations’ issues. It also facilitates the adoption of new technologies such as 5G and supports communications service providers with the competence development of their personnel.