DoT mandates telecom operators to display KYC-registered names for incoming calls starting November 1

New Delhi: The Department of Telecommunications (DoT) has made it mandatory for telecom operators to display KYC-registered names alongside incoming callers' phone numbers from November 1, in a bid to curb cyber fraud, phishing and unsolicited commercial communication.

The DoT has amended the definition of Caller Line Identification (CLI) in the Unified Licence agreement governing telecom service providers to formally incorporate Caller Name Identification (CNAP), a service that automatically displays the caller's name on the recipient's screen.

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The notification follows consultations with telecom operators and civil society groups, as well as trials conducted by operators. Handset makers have also been instructed to roll out software updates to support Caller Name Identification.

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