Telecom companies losing money due to call drops: Bharti VC Akhil Gupta

NEW DELHI: Call drop is not only a loss for consumers but also for telecom operators as they invest thousands of crores in buying spectrum but are unable to use it for delivering services due to lack of mobile towers, Bharti Enterprises Vice Chairman Akhil Gupta said on Monday.

“Operators do not make money from call drops as there are per second billing plans. They are losing enormous amount of money and reputation from call drops,” Gupta said responding to queries at a Ficci event on Women entrepreneurship here. The Telecom Regulatory Authority of India (Trai) has issued a new rule under which telecom operators will have to pay Rs 1 for each call drop that is limited to three complaints a day.

The telecom operators said due to this rule, the penalty may be to the tune of Rs 54,000 crore annually, but according to the regulator, it will be much less to the tune of Rs 800 crore per year.

The operators have been blamed by both the government and Trai for call drop problem, one of the reasons being lack of investment in infrastructure, Gupta said.

“You cannot expect industry to invest thousands of crores in spectrum and don’t utilise it by not investing in infrastructure. Why should someone who gets his bread and butter from telecom services would like to support call drop?” Gupta added countering the allegation on telecom operators.

Notably, Bharti Airtel on Monday announced to invest Rs 60,000 crore over three years on expanding networks that will help improve the quality of services.

Gupta said one of the main hurdles in installing mobile towers is the protest from resident welfare associations due to misinformation they have about the health hazard from radiation. “This problem is mainly in Delhi. Calls cannot be made unless there are mobile towers,” he said.

Gupta said he chairs Tower and Infrastructure Providers Association, body of mobile tower companies, and sees complaints from resident welfare associations for removal of mobile towers. “If there would have been health hazard from mobile towers, why would me or Sunil (Bharti) Mittal have it installed on top of our houses. There is no evidence that shows there is health hazard from mobile towers. Even our telecom minister has openly said this. We are all trying to work on this issue,” Gupta said.