Idea Cellular revamps retail stores, unveils first new format store in Ahmedabad

NEW DELHI: Idea Cellular said that it is revamping its retail stores all across the country and has launched the first of these revamped stores in Ahmedabad, Gujarat.

The third largest telco said that the new stores are in line with its core focus of enhancing customer satisfaction by providing the best brand and service experience.

The stores are designed to act as one stop customer experience outlets that showcase the entire range of Idea Cellular services and products.

"Revamping of our company retail stores has been undertaken keeping in view the needs and requirements of our growing and evolving subscriber base. The company plans to launch these stores across all large cities in India as well as revamp our existing stores in the new format," Navanit Narayan, Chief Service Delivery Officer, Idea Cellular, said in a statement.

The stores boasts of various customer friendly features such as a Fixed Service Terminal enabling 24x7 bill payments and recharges, Queue Management Systems, Express Service Desks, Idea 3G Smartphone Experience Zones, 3G Experience Zones and many more improved services,” the company said.

"Gujarat is one of Idea’s leading markets and this is the primary reason for starting the nationwide launch of the revamped stores from Gujarat. Going forward too, Idea will continue to strengthen its presence and customer service delivery in the state," Puneet Krishnan, Chief Operating Officer - Gujarat, Idea Cellular, said.