Ericsson opens 4th Global Network Operations Center site in Kolkata

NEW DELHI: Swedish telecom gear maker Ericsson Tuesday expanded its Global Service Center in India by opening a fourth Global Network Operations Center site in Kolkata, which will help the company meet growing customer demand.

Ericsson already has Global Network Operations Center sites in Noida, Gurgaon and Bangalore.

“India’s large ICT talent pool and fast-growing economy makes it the ideal place to base a Global Network Operations Center to serve Ericsson’s customers,” Amitabh Ray, managing director of Ericsson India Global Services, said in a statement.

The Global Network Operations Center in India provides managed services that help operators in 49 countries around the world reduce capital expenditure, improve network performance and promote end-user loyalty.

Besides India, the company has Global Service Centers in China, Mexico and Romania.

The company said that these centers in combination with local and regional centers, provide managed services for networks that serve 1 billion subscribers.

The Global Service Centers also develop competence to support regional service-delivery organizations in delivering professional services for the ICT sector in areas such as complex consulting, IT, systems integration, network rollout and customer support, the statement added.