DoT decentralises registration of call centres

NEW DELHI: The Department of Telecom has decided to decentralise the registration of call centres (domestic and international) and telemarketers, a move that is expected to make it easier to get government approval.

Call centres and telemarketers can register in any Vigilance Telecom Monitoring (VTM) cells across the country, as against getting the registration from the Department of Telecom (Headquarters), an official said

Earlier on September 1, 2007, government decentralised the registrations of call centres under the Other Service Provider (OSP) category and the Telemarketers under Telemarketing category from the DoT (Headquarters) to the respective Vigilance Telecom Monitoring (VTM) Cells of 10 circles in the first phase.

"The is has proved successful and pendency has come down. Therefore, it has been decided to decentralize Registration under OSP/Telemarketing further to all VTM Cells," it added.

The new phase of decentralisation is effective from June, 2008.