CCPA orders Ola Cabs to issue invoices after rides

The Central Consumer Protection Authority (CCPA) has instructed Ola Cabs to provide a travel bill or invoice to customers following the completion of a ride, reported TOI.

In a recent directive, CCPA chief commissioner Nidhi Khare gave Ola 15 days to comply with the requirement. The order comes after other ride-hailing platforms were already made to follow the same rule, according to TOI.

A CCPA official said to TOI that consumers have the right to receive an invoice with all relevant details. "If Ola fails to comply within the given timeframe, the authority will take necessary action," the official added.


Meanwhile, the CCPA has ordered a detailed investigation into complaints related to deficiencies in service and products by Ola Electric. The Ministry of Consumer Affairs, under which the CCPA operates, has asked the Bureau of Indian Standards (BIS) to look into the complaints received on the National Consumer Helpline (NCH).

BIS is India’s product certification agency which has set several standards related to electric vehicles (EVs).

Nidhi Khare, secretary of consumer affairs, has asked BIS to investigate the matter and submit a report within 15 days.

The move came after the CCPA initiated action after it received 10,644 complaints on NCH against Ola Electric during the period from September 1, 2023, to August 31, 2024.

Last month, the consumer watchdog sent Ola Electric a notice seeking an explanation about the large number of complaints it received about deficiency in products and services.

Ola is facing significant scrutiny regarding its after-sales service. Recently, comedian Kunal Kamra who has been vocal about the company's customer service issues, shared complaints from dissatisfied customers and criticised Ola's response to repair delays.