Property transactions: RERA chairman urges citizens not to accept deficient service

Karnataka Real Estate Regulatory Authority (K-RERA) chairman Rakesh Singh has urged citizens that they must not allow any promoter to take them for a ride when they are buying a real estate asset. They must not accept deficient service and if they encounter any such crisis, they could approach his organisation for relief.

The Real Estate (Regulation and Development) Act, 2016, when enacted, came as a turning point in the country's real estate landscape. Property buyers, for the first time, had a legal framework protecting their interests, he said, speaking at an RWA excellence seminar organised by Nemmadi.in. The event held in Bengaluru on Saturday focussed on local legal compliance, property health, and sustainable management practices.

The real estate regulator, the RERA chairman said, has revolutionized homebuyers' rights by empowering them to demand accountability from developers, and by mandating transparency, timely possession, refunds, defect-free properties, and complete documentation. After the resident welfare association (RWA) hand-over, communities must form committees, conduct professional audits, and insist on full financial and legal handover to avoid future liabilities, he added.


If citizens, as customers of a builder or promoter, have not received what was promised in the contract after making a payment, they must approach the estate regulator and pursue their case, Singh said. “RERA has an in-built and established mechanism as well as its own teams to conduct verification of complaints,” he said.

“Before signing on the dotted line, you have the right to know everything about a project. The layout plans, government approvals, the status of land ownership, expected timelines, nothing should be hidden. If a developer cannot provide this information freely, that is your first red flag,” the RERA chairman said.