IGNOU mulling a mini call centre in its campus

NEW DELHI: In a first of its kind in any university in the country, IGNOU is planning to set up a mini call centre in its campus to help students find solution to their queries.

"As it will be a mini set-up within the hub of the university, probably we can handle learners queries with better service delivery," sources in the open university said, adding the varsity is facing a problem to attend to thousands of calls everyday.

At present IGNOU has around 18 lakh students on its roll. The university has recently signed an MoU with Mahanagar Telecom Nigam Limited (MTNL)to set up an integrated updated telecom system within the campus, which is is likely to start functioning by September end.

The system will enable better connect and quick dissemination of information. It will also send group SMS and consolidate learner's communication connectivity with the educators.