The big BPM shift: Nurturing talent, lasting careers, skill-based innovation

What does the future of work look like in India’s BPM sector? In the second episode of the Economic Times x Nasscom podcast series, ‘Beyond Employment: Building Future Ready Talent for a Digital India’, Dr Abhilasha Gaur, CEO of the Nasscom Sector Skill Council, Sapna Bhambani, Country Leader and Senior Vice President of Operations at TaskUs, and Giridhar GV, CEO APAC and Global CHRO, Hinduja Global Solutions, discussed how BPM is shifting from being a stopgap employment-generating industry to an ecosystem enabling long-term careers. From the infusion of AI to the transitioning from role-based to skill-based careers that go deeper than the prestigious institute tags or fancy designations and a new language of purpose, the experts argued, BPM is witnessing its most dynamic transformation yet. Tune in to the conversation to understand the nuances of leadership and the nurturing of talent beyond metros. A must-watch for graduates and early-career jobseekers who aspire to thrive in a digital-first economy.