Contaminated fuel, not E20, responsible for vehicle issue: Toyota Kirloskar Motor

New Delhi: Toyota Kirloskar Motor on Saturday said it was not ethanol-blended (E20) petrol but contaminated fuel that caused issues with the Toyota Hycross vehicle, a video of which is circulated on social media.

Responding to a video circulated on social media wherein a customer claimed that he experienced issues with his Toyota Hycross vehicle due to the use of ethanol-blended (E20) fuel, the company asserted that the vehicle in question is E20-compatible, designed, tested and certified for the use of E20 fuel.

"Further, based on our detailed technical assessment of the vehicle, the issue was due to fuel contamination. Our inspection confirmed that there was no damage to any vehicle component or its fuel system," TKM said.


The company further said, "As per our service protocol, the fuel tank and fuel lines were drained, thoroughly cleaned and the vehicle was refilled with Standard E20 fuel. The vehicle was inspected and found normal, then it was delivered to the customer."

Therefore, TKM said, "It is clearly apparent that this incident is not related to E20 fuel usage and was solely caused by non-standard and contaminated fuel."

The company asked customers to always refuel at authorised and reputed fuel stations to minimise the risk of fuel contamination or adulteration, which can adversely affect vehicle performance.

"We also encourage customers to rely on credible, science-based information from official sources and to contact their nearest Toyota authorised dealership or the Toyota customer care team for any questions or concerns," the company added.