PVR Cinemas unveils artificial intelligence feature Chatbot on its website

MUMBAI: Leading multiplex player PVR cinemas has launched ‘Chatbot’, an artificial intelligence service on its website that aims at providing assistance to the patrons with a guided interface to book tickets, find new deals and access PVR e-magazine.

The messaging bot is an intelligent computer that provides immediate information without causing delay in response, claims the company. It said that the conversation with the chatbot is controlled and restricts any sort of unauthorised terminology.

Kamal Gianchandani, Chief of Strategy at PVR said, “PVR strives to stay ahead of the curve when it comes to cutting edge features, therefore we decided to add Chatbot to our site as soon as we learned about the possibility.”

He further added, “Artificial intelligence is the new tech trend and with the introduction of Chatbot, we aim to provide a next level of seamless online experience to our customers. It is assisted, programmed, and transactional at the same time; avoiding any delay in terms of execution of the requirements.”