Agentic Commerce Arrives: ISG's Bet on Compliance by Design

As the industry prepares for autonomous payments, In-Solutions Global (ISG) is betting that compliance by design, not just innovation by design, will determine who earns consumer trust in the years ahead.At Global Fintech Fest 2026 in Mumbai, the company's senior leadership laid out how agentic commerce — where AI agents discover, decide and pay on behalf of users — could reshape payments across India, Africa, the Middle East, APAC and Southeast Asia. Co-founder and managing director Adelia Castelino and chief strategy and transformation officer Sachin Castelino explained why the next phase of payments will depend on certified agents, real-time validation, immutable audit trails, passkey-based authentication and governance built into the system from day one. From GIFT City licences to ambitions spanning 190 markets, ISG's roadmap prioritises trust before scale as agent-to-agent transactions move from demo to deployment. Watch the full interview for the strategic view behind the hype.