How Indra Nooyi got PepsiCo’s customers to accept a heart-healthy alternative to potato chips
A year after stepping down, Nooyi recalls how customers were once aggravated by the healthier line.

Speaking at Fortune magazine’s Most Powerful Women International Summit recently, Nooyi recalled how she met with a lot of resistance not only from the investors and fund managers but also from the customers themselves. “Imagine taking Lay’s potato chips which is a salty potato chip and reducing the salt,” she deadpanned.
To tackle this, the company reduced the salt levels a little bit every few weeks so that customers wouldn’t notice the shift in taste. Today, the Lay’s potato chip has 20% less salt than it did in 2006, according to Nooyi.

The strategy of ‘sneaking in healthiness’ seemed to work well for PepsiCo. Nooyi recalled another incident where customers were up in arms because the chips were being fried in heart-healthy oil and how the company tackled it.
“Lay’s chips get fried in HOSO - High Oleic Sunflower Oil – which is a heart-healthy oil. It cost a lot of money for us to do that,” she said.
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