Convergys bags multi-year deal from BSNL
Global customer care, human resources and billing services provider Convergys Corporation today said it has bagged a multi-year contract from state- owned telecom service provider Bharat Sanchar Nigam Ltd (BSNL) for providing billing solutions.
By PTI |
NEW DELHI: Global customer care, human resources and billing services provider Convergys Corporation today said it has bagged a multi-year contract from state- owned telecom service provider Bharat Sanchar Nigam Ltd (BSNL) for providing billing solutions.
As per the agreement, Convergys would support BSNL's 18 million wireline subscribers. BSNL would replace its legacy billing systems with the Convergys' Infinys [R] rating and billing solution to reduce IT costs and to facilitate the introduction and deployment of new convergent services, Convergys said in a statement.
In addition to facilitating revenue growth through the delivery of new advanced services and bundled offerings, the solution would help BSNL lower IT costs by consolidating and eliminating redundant systems, utilising a distributed open source platform, and limiting the need to pay for application development, it added.
"A convergent billing and care platform like Infinys is a requirement to better manage customer relationships, drive greater value from them, and attract and retain new customers," Convergys Vice President (Asia Pacific Region) Iain Hackett said.
The Cincinnati-headquartered firm provides its clients with solutions to support their customers (Customer Solutions) and employees (human resource (HR) Solutions).
The Convergys solution is being delivered in conjunction with Tata Consultancy Services, a leading IT services and Outsourcing firm.
TCS would provide project management, business requirement analysis, solution definition, configuration, installation, testing, and data migration.
As per the agreement, Convergys would support BSNL's 18 million wireline subscribers. BSNL would replace its legacy billing systems with the Convergys' Infinys [R] rating and billing solution to reduce IT costs and to facilitate the introduction and deployment of new convergent services, Convergys said in a statement.
In addition to facilitating revenue growth through the delivery of new advanced services and bundled offerings, the solution would help BSNL lower IT costs by consolidating and eliminating redundant systems, utilising a distributed open source platform, and limiting the need to pay for application development, it added.
"A convergent billing and care platform like Infinys is a requirement to better manage customer relationships, drive greater value from them, and attract and retain new customers," Convergys Vice President (Asia Pacific Region) Iain Hackett said.
The Cincinnati-headquartered firm provides its clients with solutions to support their customers (Customer Solutions) and employees (human resource (HR) Solutions).
The Convergys solution is being delivered in conjunction with Tata Consultancy Services, a leading IT services and Outsourcing firm.
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TCS would provide project management, business requirement analysis, solution definition, configuration, installation, testing, and data migration.
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