Pesky calls: Notice issued to TRAI on 'Do Not Call Register'
If the National Consumer Commission has its way, tele-marketing calls would be made only to those consumers who wish to receive such promotional information on their phones.
By PTI |
NEW DELHI: If the National Consumer Commission has its way, tele-marketing calls would be made only to those consumers who wish to receive such promotional information on their phones.
The apex consumer court's president Justice M B Shah and member Rajyalakshmi Rao have asked the telecom watchdog, TRAI, to respond if it can start a "Do Call Register" where mobile phone users interested in receiving messages from banks and financial institutions can enroll.
The Commission's proposal, effectively, means that there would be a blanket ban on unsolicited calls and individual phone users would be spared the trouble of signing up in the newly-introduced "Do Not Call Register" service, which bars tele-marketing firms from making unsolicited calls on their phones.
"Issue notice to the secretary, TRAI...for responding to the contentions raised by the parties and also express views as to why 'Do Call Register' should not be maintained instead of 'Do Not Call Register'," the Commission said.
"It would be just and proper to direct the banks not to disturb the privacy of consumers by making unsolicited telemarketing calls," a Bench of Justice M B Shah, Rao and P D Shenoy said in an interim order.
The order followed submission by complainants by consumers, who have registered with the Do Not Call register of the TRAI, that they were still being harassed even during odd hours.
Several Banks including HDFC, Standard Chartered, HSBC, American Express have challenged a Delhi State consumer Commission order asking them to stop the practice of making "unsolicited calls and SMSes" to mobile and telephone users, who did not want to be disturbed.
The apex consumer court's president Justice M B Shah and member Rajyalakshmi Rao have asked the telecom watchdog, TRAI, to respond if it can start a "Do Call Register" where mobile phone users interested in receiving messages from banks and financial institutions can enroll.
The Commission's proposal, effectively, means that there would be a blanket ban on unsolicited calls and individual phone users would be spared the trouble of signing up in the newly-introduced "Do Not Call Register" service, which bars tele-marketing firms from making unsolicited calls on their phones.
"Issue notice to the secretary, TRAI...for responding to the contentions raised by the parties and also express views as to why 'Do Call Register' should not be maintained instead of 'Do Not Call Register'," the Commission said.
"It would be just and proper to direct the banks not to disturb the privacy of consumers by making unsolicited telemarketing calls," a Bench of Justice M B Shah, Rao and P D Shenoy said in an interim order.
The order followed submission by complainants by consumers, who have registered with the Do Not Call register of the TRAI, that they were still being harassed even during odd hours.
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Several Banks including HDFC, Standard Chartered, HSBC, American Express have challenged a Delhi State consumer Commission order asking them to stop the practice of making "unsolicited calls and SMSes" to mobile and telephone users, who did not want to be disturbed.
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