Adani Airports signs deal with AIONOS for personalized passenger experiences

Adani Airport Holdings Limited (AAHL), a subsidiary of Adani Enterprises Limited on Thursday announced a strategic deal with AIONOS to implement an AI solution to enhance passenger help desk experience across airports.

AIONOS, an InterGlobe Enterprises company, will establish a multi-lingual omni-channel agentic AI solution that would enhance the conventional help desk experience for passengers.

"The new solution would not just provide consistent engagement experience across all channels across all Adani Airports, but connect with passengers to offer personalised, multilingual support like never before," the company said in a release.


Under the collaboration, AIONOS is said to bring its proprietary Agentic AI platform, IntelliMate™ to deliver domain-led Conversational AI and automation. This AI solution will act as a 24x7 intelligent concierge, helping travellers access flight updates, gate information, baggage status, directions, and airport services instantly, in multiple languages, including English, Hindi, and regional dialects.

Speaking on the announcement, Arun Bansal, Chief Executive Officer, AAHL said, "Our collaboration with AIONOS marks a significant step in delivering seamless and personalised journeys for travellers across our airports. Together with in-house offerings...we are building a connected ecosystem that enhances efficiency, fosters inclusivity, and sets new benchmarks for smart, sustainable and future-ready airports in India.”

This move would enable Adani Airports to engage with customers and employees across multiple touchpoints, including voice, chat, web, and mobile, in their preferred languages. The system aims to enhance customer experience, streamline support operations, and promote inclusivity across all Adani airports.

He highlighted the company's vision to redefine the airport experience through intelligent, digital-first innovations that place passengers at the heart of everything, converting their "travel anxiety into excitement."

“We are excited to embark on this transformative journey with AAHL. Our collaboration is a testament to our shared vision of leveraging advanced technologies to offer exceptional customer experience. At AIONOS, we are committed to delivering innovative solutions that empower enterprises to navigate the complexities of the digital age and achieve their strategic objectives,” CP Gurnani, Co-founder and Vice Chairman of AIONOS, said.